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Gravity Forms Reviews

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Overall Rating

4.6
13 Reviews
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About Gravity Forms

Gravity Forms is a powerful tool for building custom forms and flows to connect with users and expand reach, all within WordPress. It is trusted by many big brands and is used to create custom web forms to capture leads, collect payments, automate workflows, and build businesses online.

Key features include a Visual Form Editor for designing and building WordPress forms, Online Payment Collection for managing transactions, Workflow Automation for setting custom automated workflows, and Conditional Logic to make forms more relevant by displaying or hiding fields based on user inputs.

Gravity Forms also ensures Secure Data Collection with state-of-the-art security measures. Users can add file upload fields to forms to save files directly to servers. The platform is packed with time-saving tools and features, and offers a range of add-ons included with an annual subscription.

It also integrates with favorite services and adds advanced features with official add-ons. Gravity Forms is on a mission to modernize form building and data collection, and is used by web professionals to build custom solutions for collecting, managing, and sharing business data. It powers more than 5 million websites across the globe.

The team behind Gravity Forms, Rocketgenius, are trailblazers, big thinkers, and challengers of the status quo, with a history of building delightful products that inspire customers, exceed expectations, and deliver immeasurable value.

Gravity Forms Pros & Cons

Pros and Cons of Gravity Forms

Pros

  • High Customization: Gravity Forms allows for extensive customization, enabling users to create complex forms with features like conditional logic, multi-page forms, and various field types.

  • Integration Options: Offers a wide range of integrations with third-party services, CRMs, and payment gateways, enhancing its functionality for different business needs.

  • User-Friendly Interface: The drag-and-drop builder simplifies form creation, making it accessible even for those without coding knowledge.

  • Developer-Friendly: Provides hooks and filters for developers to extend functionality, making it a popular choice among tech-savvy users.

  • Excellent Support: Premium support options are available, including access to documentation and user forums.

  • Security Features: Built-in security measures such as spam protection and SSL encryption help safeguard user data.

Cons

  • Premium Only: Gravity Forms does not offer a free version, which may deter smaller businesses or individual users on a budget.

  • Learning Curve: While powerful, the extensive features can be overwhelming for newcomers, requiring time to learn effectively.

  • Limited Design Options: Customization is somewhat restricted in terms of styling unless custom CSS is applied.

  • No Pre-built Templates: Unlike some competitors, Gravity Forms lacks a library of pre-designed templates, necessitating more manual setup.

  • Costly for Simple Needs: For users needing only basic forms, the pricing may be considered high relative to the features offered.

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Gravity Forms Customer Reviews (13)

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Gravity Forms Customer’s Q&A

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Gravity Forms Features and Benefits

GravityForms.com offers a variety of features and benefits:

Key Features:

  • Form Builder: Offers a drag-and-drop builder for designing forms. It includes a variety of pre-built fields that can be customized.
  • Conditional Logic: Allows displaying or hiding fields, sections, pages based on user selections.
  • Multi-Column Layouts: Forms can be designed with multiple columns.
  • Save & Continue: Users can save their form entries and continue at any point.
  • Paginated Forms: Long forms can be broken into multiple pages.
  • Responsive Forms: Forms are fully responsive and adapt to any device or resolution.
  • Email Logic: Complex email routing for form notifications and confirmations can be configured based on user selections and conditional logic.
  • Field Validation: Ensures clean data by using field validation settings.
  • API & Webhooks: Open REST API and simple webhooks for custom form integrations or workflows.
  • Partial Entries: Captures data from users who started a form but abandoned before hitting submit.
  • Data Routing: Feeds data from forms and routes submissions to different places (CRM, Zapier, email, etc.) depending on the criteria set.
  • File Uploads: Supports photos and file attachments.

Benefits:

  • Versatility: Can create any type of form, even complex ones.
  • Extendability: Highly extendable with both third-party extensions as well as Zapier and webhooks.
  • Developer-Friendly: Very extensible and well-documented.
  • Advanced Features: Great logical features and a multi-page feature that breaks down long forms into smaller pieces.
  • Automation: Can build workflows based on these forms.

Gravity Forms Pricing

Gravity Forms Pricing Structure

Gravity Forms offers a three-tiered pricing structure designed to accommodate various user needs. Each license level provides access to different features and support options:

  1. Basic License:

    • Cost: $59 per year
    • Features: Supports 1 website, includes standard support, and access to all Basic add-ons.
  2. Pro License:

    • Cost: $159 per year
    • Features: Supports 3 websites, includes standard support, and access to both Basic and Pro add-ons.
  3. Elite License:

    • Cost: $259 per year
    • Features: Supports unlimited websites, includes priority support, and access to all Basic, Pro, and Elite add-ons.

Additional Information

  • All licenses include unlimited forms and entries, automatic updates, and access to built-in features such as conditional logic and multi-page forms.
  • There is no free version available; however, a demo can be accessed for evaluation purposes.

Payment Method

Payment Methods for Gravity Forms

Gravity Forms supports a variety of payment processors through official add-ons, allowing users to accept payments seamlessly. The primary payment options include:

  1. Stripe: Enables one-time and recurring payments, supporting various methods like credit cards, Apple Pay, and Google Pay.

  2. PayPal Checkout: Allows users to pay via PayPal accounts, credit cards, and services like Venmo and PayPal Pay Later.

  3. Square: Offers both one-time and recurring payment options, with straightforward integration for online transactions.

  4. Mollie: Facilitates payments in multiple currencies, ideal for businesses operating in Europe.

  5. Authorize.net: A reliable option for credit card processing with strong security features.

  6. 2Checkout (Verifone): Supports over 45 payment methods globally, suitable for international transactions.

Key Features

  • Multiple Payment Options: Users can choose their preferred payment method directly within the form.
  • One-Time or Recurring Payments: Flexibility to customize billing cycles and manage subscriptions.
  • Refund Management: Users can initiate refunds directly from the Gravity Forms dashboard.
  • Secure Transactions: Payment details are handled through industry-standard secure gateways, ensuring customer data is protected.

Payment Processing Fees

While Gravity Forms does not impose additional transaction fees beyond what the chosen payment processor charges, typical fees for credit card transactions range around 3% depending on the processor used.

Gravity Forms FAQs

FAQ

Gravity Forms Alternatives

Top 10 Gravity Forms Alternatives

  1. Fluent Forms: Known for its user-friendly interface and extensive features, including a drag-and-drop builder and integrations.

  2. WPForms: A highly-rated form builder that offers numerous templates, conditional logic, and payment integrations, making it suitable for various form types.

  3. Ninja Forms: Offers a flexible drag-and-drop interface, allowing users to create complex forms easily without coding knowledge.

  4. Formidable Forms: Provides advanced features like conditional logic and calculations, enabling the creation of both simple and complex forms.

  5. weForms: A straightforward and cost-effective option that includes a drag-and-drop feature and basic functionalities even in its free version.

  6. Contact Form 7: A popular free plugin that is simple to use but may require additional extensions for more advanced features.

  7. Everest Forms: Lightweight and responsive, it offers a good range of features in both free and premium versions.

  8. Formstack: A versatile platform that allows for easy embedding of forms on websites and social media, with strong payment collection capabilities.

  9. Jotform: Offers a generous free plan with thousands of templates and integrations, making it easy to create various types of forms.

  10. Typeform: Focuses on user engagement with conversational forms that enhance completion rates through an interactive design approach.

FAQ

Gravity Forms Return Policy?

Refund Policy Overview

Gravity Forms offers a 30-day refund window on all purchase transactions. Refunds are only considered for the original purchase, renewal payments, or upgrade payments if the request is made within this timeframe.

Key Points

  • Refund Requests: Must be submitted through the My Account dashboard; requests via email or social media will not be processed.
  • License Deactivation: Upon refund request, the license will be immediately deactivated, and all future auto-renewals will be canceled.
  • No Partial Refunds: Partial refunds for early termination or un-applied discounts are not allowed.
  • Processing Time: Refunds are generally processed within 7 days, but the financial institution may take longer.

Conditions for Refund

  • Refund requests must be received within 30 days of the transaction date.
  • If a refund is granted, the license is terminated and cannot be reactivated.
  • Refunds will only cover the amount paid; variations may occur due to exchange rates.

For more detailed information or to initiate a refund, refer directly to the Gravity Forms account management section.

FAQ

What are some alternatives to Gravity Forms?

Sure, here are some alternatives to Gravity Forms:

  • Jotform: Known for its ease of use and a large number of templates. It offers a free plan and the starting price is $34 per month, billed annually.
  • Feathery: Offers a free plan and the starting price is $50 per month.
  • Typeform: Known for its unique conversational form style. It offers a free plan and the starting price is $25 per month.
  • Zoho Forms: Offers a free trial and the starting price is $8 per month.
  • HubSpot Form Builder: A free tool that integrates well with the HubSpot CRM.
  • Ninja Forms: Offers a free plan and the starting price is $49 per year.
  • Surveysparrow: Offers a free plan and a free trial. The pricing is available on request.
  • Wpforms: Known for its easy drag and drop setup. The starting price is $99 per year.
  • Formidable Forms: Offers a free plan and a free trial. The starting price is $40 per month.
  • Kali Forms: Offers a free plan and a free trial. The starting price is $29 per month.
  • Bonsai Forms: Offers a free trial and the starting price is $17 per month.
  • Pabbly Form Builder: Offers a free plan and a free trial. The starting price is $10 per month.
  • Involve.me: Offers a free plan and a free trial. The starting price is $19 per month.
  • 123FormBuilder: Offers a free plan and a free trial. The starting price is $19.99 per month.
  • Wufoo: Offers a free plan and the starting price is $14.08 per month.
  • Cognito Forms: Offers a free plan and a free trial. The starting price is $15 per month.
  • Formsite: Offers a free trial and the starting price is $21 per month.
  • Formstack: Offers a free trial and the starting price is $50 per month.
  • AidaForm: Offers a free plan and a free trial. The starting price is $12 per month.
  • Google Forms: A free tool that integrates well with other Google services.
  • Paperform: Offers a free trial and the starting price is $20 per month.

Each of these alternatives has its own unique features and advantages. It's recommended to explore each one to see which best fits your needs.

FAQ

How To Open A Gravity Forms Account?

To open an account on GravityForms.com, follow these steps:

Purchasing a New License:

  1. Navigate to the Pricing page and complete the purchase.
  2. Note the email used during the purchase. An email will be received asking to "Finalize Your Gravity Forms account".
  3. Click the Set Password & Finalize Your Account link in the email to complete the process.
  4. A Gravity Forms login page will appear to set the password. An "excellent strength" random password will be suggested. Record it securely or type in a preferred password, and click Save Password.

Registering an Account Without Purchasing:

  1. At the login page, choose "Register" at the bottom, or navigate to the Registration page.
  2. Choose the option "Before I Buy" and complete the Register New Account form.
  3. A Gravity Forms login page will appear to set the password. An "excellent strength" random password will be suggested. Record it securely or type in a preferred password, and click Save Password.

After these steps, an account on GravityForms.com will be ready for use. Remember to keep the password secure.

FAQ

Gravityforms.com Return Policy?

Gravity Forms has a 30-day refund policy for all purchase transactions. This includes new purchases, renewals, and upgrades. Refunds will only be considered if the request is received within 30 days of the payment being made. Once a refund request is submitted, the license will be invalidated and deactivated immediately, and all future auto-renewals for that license will be canceled. No partial refunds will be granted for early termination or un-applied discount/coupon codes. After 30 days from the date of a transaction for the software license, any amounts paid are no longer eligible for a refund. All refunds are granted at the sole discretion of Rocketgenius, Inc.

As for the shipping policy, Gravity Forms allows a shipping fee to be added to the form total. It is available under the Pricing Fields section within the form editor. The Shipping field can display just the shipping price or as a drop-down field or a field of radio buttons on the form, allowing multiple shipping prices. However, the specifics of the shipping cost, such as whether it depends on the number of products or the shipping destination, would be determined by the individual Gravity Forms user setting up the form.

FAQ

About Gravityforms.com Prices and Cost?

Gravity Forms offers three different licenses, each with its own pricing and features. The Basic License costs $59 per year and includes licensing for 1 site, standard support, and all basic add-ons. The Pro License is priced at $159 per year and offers licensing for 3 sites, standard support, and access to Pro add-ons. The Elite License is the most comprehensive option, costing $259 per year and providing unlimited site licenses, priority support, and access to all Elite add-ons. Each license includes unlimited forms and entries, automatic updates, support, and access to all Gravity Forms built-in features. It's important to note that Gravity Forms updates and support are provided only for the duration of an active Gravity Forms subscription. If the license is not renewed, these services may no longer be available.

FAQ

What is the pricing for Gravity Forms?

Gravity Forms offers three different pricing plans. The Basic License costs $59 per year and is suitable for 1 site. The Pro License is priced at $159 per year and can be used for up to 3 sites. The Elite License is the most comprehensive plan, costing $259 per year, and it supports unlimited sites. Each license includes different add-ons and features. The support level also varies with each plan, with the Elite License offering priority support. Please note that updates and support are provided only for the duration of an active Gravity Forms subscription.

FAQ

How do I integrate Stripe with Gravity Forms?

To integrate Stripe with Gravity Forms, follow these steps:

  1. Install and activate the Stripe Add-On.
  2. In your WordPress dashboard, select Forms > Settings > Stripe.
  3. Follow the instructions to authenticate your website with Stripe and to set up webhooks to communicate events between Stripe and Gravity Forms.
  4. In the form that you want to add payment information to, go to “Pricing Fields,” then select the stripe button.
  5. Save the form, and then click Settings at the top, followed by Stripe.
  6. Here you can see where you can set up a stripe feed. Sync all form options and information that you want to be integrated into Stripe.

Remember, due to the secure nature of capturing credit card information, you must purchase and install an SSL certificate on your website if you have not already done so. You must also configure your WordPress site to work properly with SSL. Contact your web host if you need assistance purchasing and configuring an SSL certificate. If you need assistance configuring your WordPress site to work with SSL, consider using a WordPress HTTPS (SSL) Plugin.

Please note that the only way to currently cancel a subscription is via the WordPress Admin or the Stripe admin. You can cancel an existing subscription by viewing the entry associated with the subscription and choosing the cancel option for the Stripe subscription.

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